Personal Data Requests

We respect your privacy. Depending on your location, you may have specific rights regarding your personal information under applicable local privacy laws. Please use the options below to submit a request. We will review and respond in accordance with the laws applicable to your region.

How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.

Security note: To protect your privacy, we may need to verify your identity before fulfilling certain requests.


Access or download my data

You can request a copy of the personal information we hold about you, including account details and order history. Where available, we will provide this data in a commonly used electronic format.

Response time: We will respond in accordance with the time frames set by the laws applicable to your region.


Correct my information

If you believe the personal information we hold about you is inaccurate or incomplete, you can request a correction.


Delete my data

You can request deletion of your personal information associated with our store.

⚠ Important: We may retain certain information where required by law or for legitimate purposes (for example, tax records, security, fraud prevention, or transaction records).


Your privacy choice

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.


Other requests & questions

If you would like to submit another type of request (such as an objection to processing or specific consent questions), please contact us so we can assist you.

Email: sales@regalseasons.co.uk


Contact information

For questions about your privacy rights or this page, please contact:

Email: sales@regalseasons.co.uk

Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE Bury Saint Edmunds England, United Kingdom


Complaints

If you believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.

Garden Buildings

What treatment products should I use?

To protect your Regal Seasons shed, it’s important to use the right preservative for the type of timber:

  • Smooth-planed timber – most of our sheds use smooth-planed timber. Make sure the preservative you choose is suitable for this type of wood.
  • Rough-sawn timber – some of our overlap-style sheds use rough-sawn timber, which requires a preservative formulated for rough or unplaned timber.

Tips for treating your Regal Seasons shed:

  • Treat the shed inside and outside during assembly
  • Re-treat once a year to maintain protection
  • Treat the underside of the floor before installation, as it will be difficult to access afterward

Using the correct preservative for your shed’s timber ensures it stays durable, weather-resistant, and looking great for years.

What causes timber movement, cracks or splits?

Timber is a natural material, so some movement, small cracks, or splits can occur over time. This is completely normal and is caused by the way wood reacts to changes in the environment.

In most cases, these changes are cosmetic only and do not affect the strength, stability, or performance of your garden building.

What can I do to minimise cracks or splits?

While timber movement can’t be completely prevented, it can be managed:

  • Apply a quality wood treatment regularly to help slow moisture absorption and loss
  • Ensure good ventilation inside the shed to reduce excess moisture and condensation
  • Treat the shed annually, especially after periods of extreme weather
  • Pre-drill holes when assembling to reduce stress on the timber when fixing screws

Why is a proper base important?

A proper base is essential because it ensures stability, prevents movement and subsidence, avoids moisture and rot issues, and keeps doors and windows aligned. It also supports the building's longevity and maintains the validity of the product guarantee by providing a firm, flat, and level foundation.

SIPs Pods & Lodges

Will My Building Need Insulating?

SIPs panels come with built-in insulation, providing excellent thermal performance. Additional insulation is typically not required, making SIPs an energy-efficient building solution.

Do I need Planning Permission?

This depends on the type of building you're considering. For garden buildings, planning permission is generally not required, provided the structure falls within Permitted Development guidelines — for example, it isn't excessively large or positioned in front of your property. If you're unsure, we'd always recommend speaking with your local authority before proceeding. You can find the full Permitted Development guidelines for outbuildings here: Planning Portal - Outbuildings. For commercial or business projects, planning permission will typically be required unless you already have an existing approval that covers your proposed development. We recommend confirming this with your local authority early in the process.

How Should Electric Cables and Plumbing Pipes Be Fitted?

Electric cables and plumbing pipes should be installed by qualified professionals in accordance with building regulations. Our SIPs panels are designed to accommodate standard installation methods.

Can I Leave My Uncompleted Building Open to Wet Weather?

While SIPs panels are moisture-resistant, we recommend protecting your uncompleted building from prolonged exposure to wet weather. Use temporary coverings to ensure the longevity of your structure.

How Long Will My Building Last?

When properly maintained, SIPs buildings can last for decades. The durability of your structure depends on quality construction, regular maintenance, and protection from the elements.

Garden Furniture

What is your returns & damages policy for garden furniture?

At Regal Seasons we really hope you will be happy with your purchase, however, we realise that occasionally this isn't always the case. All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues and upload relevant photographs. This will help us see the issue and allow us to offer advice if needed or identify any recurring product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged.